Benchmarking Europeana
This Task Force worked to evaluate the methodology and content of the first study to benchmark Europeana as a cultural information service in order to propose a framework for future evaluation and benchmarking of Europeana services.
Goals
The benchmarking was done to get a better understanding of how successful Europeana Collections is compared to other/similar online cultural information services.
The Task Force Benchmarking Europeana related to all four goals as expressed in the Business Plan 2016-2017, as the benchmarking contributed to a better understanding of the full scope and success of the online services of Europeana.
However, as the focus of the benchmarking lies with the Europeana portal, the connection to the objective 1 (Create a better customer experience) and Objective 5 (Develop community-segmented services) was the strongest.
Outcomes
- An assessment of the methodology used in the Study Report "Europeana as online cultural information service" (September 2016)
- An assessment of the content of the Study Report "Europeana as online cultural information service" (September 2016) as input for the formal evaluation of Europeana in 2017
- Recommendations about the continuation of benchmarking activities in the context of Europeana
- Proposal to set up a Europeana MC Working Group on benchmarking
For the evaluation, the Task Force also looked at other reports in which the Europeana portal is evaluated or benchmarked.
Communication of results
- Publishing of the report with the results of the evaluation
- Incorporation of the benchmarking results in presentations about Europeana
- Publish a post on Pro and partner websites about the benchmarking of Europeana
- Publish the mid-term and final recommendations
