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How do we know we are making a difference?

Working in the cultural heritage sector is all about working towards making a difference in the people who visit and use our products and services. We believe that we are all better off if we understand how the things we do every day, week and month contribute to bringing about a change in people's lives.

If you are a director or a museum, library or archive, a cultural innovator or someone with an interest in impact in the sector, we want to help you better understand your impact.  Our impact playbook helps you to do this.

Working with cultural heritage professionals and experts across the world, we’ve developed the playbook: a step by step approach to help you identify your impact. On this website you’ll find the Impact Playbook and plenty of resources and examples we have developed to help you better understand your impact.  

Impact Case Studies

Read our case studies

Get involved, learn & share

Our impact work is a collaborative effort. We wouldn't have got this far without the contributions of the many cultural heritage professionals and impact professionals we have worked with. If you want to get involved, learn a bit more about impact or share your experiences there are plenty of opportunities for you to do that. 

Check out the task force, join the impact community for cultural heritage professionals or sign up to receive email updates on the impact project.

Register for Impact updates

Sign up to receive all of the latest news, information and updates related to your stage in measuring your impact.

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A linkedin community for sharing & learning about impact in cultural heritage

Join the Impact community

Impact TaskForce 2.0: Guiding the development of the Impact Assessment toolkit in 2018

Learn about the Impact Task Force

The latest news about impact

Read more about what's happening around impact in the cultural heritage sector

Exploring our impact at the National Library of Wales

Exploring our impact at the National Library of Wales

Dafydd Tudur and Jason Evans from the National Library of Wales tell us about their experiences with the Europeana Impact Playbook.

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How the Impact Playbook is empowering libraries - a user perspective

How the Impact Playbook is empowering libraries - a user perspective

Since our Impact Playbook was launched in October 2017 it has been downloaded over 1,500 times by cultural heritage professionals. Dafydd Tudur, Head of Digital Access at the National Library of Wales tells us about his experience using the Playbook:

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Looking ahead at impact: what’s in store for 2018

Looking ahead at impact: what’s in store for 2018

Let's take a look at the year ahead, and how we are developing the impact toolkit:  Building on the work in 2017 and the first release of the impact playbook, we'll be moving into a new gear to deliver the impact playbook 1.0, supported by lots more case studies, research and of course an impact task force.  

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