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Portrait of Heli Kautonen

Heli Kautonen

Director Finnish Literature Society Library Finland GLAM

Heli Kautonen is Director of the Finnish Literature Society Library. Her experience includes digital service
development in the context of libraries, archives and museums. She has strong interest in
promoting design approaches to library service development. She has earned her PhD from the
Aalto University School of Science, Helsinki, Finland. In her doctoral thesis she examined the user-
centered design strategies and performance management in the public sector. The focus of her
research is currently on human-centered development of artificial intelligence (AI) technology.
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