Working in the cultural heritage sector is all about working towards making a difference in the people who visit and use our products and services. We believe that we are all better off if we understand how the things we do every day, week and month contribute to bringing about a change in people's lives. If you are a director or a museum, library or archive, a cultural innovator or someone with an interest in impact in the sector, we want to help you better understand your impact.
Working with cultural heritage professionals and experts across the world, we’ve developed the playbook: a step by step approach to help you identify your impact. On this page you can download the playbook and find inspiration, practical resources and a community to help you develop and refine your impact practice.