Posted on Monday March 16, 2020

Updated on Wednesday May 12, 2021

1 September 2018 to 29 February 2020
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Culture Chatbot

Culture Chatbot aimed at improving the search functionality for digitised cultural heritage content by building, deploying, evaluating and maintaining a standalone chatbot platform: Culture Chatbot.

main image
Title: David George van Lennep, Senior Merchant of the Dutch Factory at Smyrna, and his Wife and Children
Creator: Antoine de Favray
Date: 1769 - 1771
Institution: Rijksmuseum
Country: The Netherlands
Public Domain

The chatbot is a software box designed to react to digital conversations with users. By using an intuitive natural-language code, the chatbot analyses and extracts relevant data from the conversations with the users. The chatbot can understand messages, determine what the user wants and name entities (places, people, historical periods) to deliver a customised search for that user in particular. The chatbot can also develop custom actions to interact with existing APIs and pull data from sources.

As this tool is a standalone product, it can be replicated and tailored for the needs of different cultural institutions across Europe. The project piloted the chatbot tool in three cultural heritage institutions: Museum of the History of Polish Jews (POLIN), Jewish Historical Museum in Amsterdam (JHM), Institute for the Union Catalogue of Italian Libraries and Bibliographic Information (CulturaItalia). 

Europeana Foundation also decided to try out the chatbot in Europeana Pro, and now content providers have a virtual assistant to help them with the selection of aggregators.

Explore more about the project on

This project was a Europeana Generic Service project, and it was co-financed by the Connecting Europe Facility of the European Union.

Project Partners

Jewish Historical Museum (JHM) - The Netherlands

Pangeanic B.I Europa S.L. (Pangeanic) - Spain 

Istituto Centrale per il Catalogo Unico delle biblioteche italiane e per le informazioni bibliografiche (ICCU) - Italy 

POLIN Museum of the History of Polish Jews (Polin)- Poland