Working in the cultural heritage sector is all about making a difference to the people who visit and use our products and services. We believe that we are all better off if we understand how the things we do contribute to bringing about change. To help cultural heritage professionals grow this understanding, we have developed the Europeana Impact Playbook - a step by step approach to help you design, measure and narrate your impact. On this page you can download Phase one and Phase two of the Playbook, as well as find inspiration, practical resources and a community to develop and refine your impact practice.

Phase one of the Impact Playbook has six stages. They have everything you need to take your organisation through the process of impact assessment design. Below, we introduce the main tools that are used at different stages of the process, which you can download individually as PDFs.