What information do we collect and how do we use it?

In line with common practice, when you visit the Europeana Professional site and subscribe to an information feed, provide feedback or join the press list, we record and store some information about you. In some cases we process this information in order to better understand our users and their needs. This is done to improve the services we offer. However, Europeana recognises the importance of privacy to our users; consequently we handle such personal information with care. We never pass it on to any other party.

To improve our service, we collect the following: Log files, cookies and information that we explicitly ask you to provide about yourself upon registration or upon using any electronic forms of communication with Europeana staff.

Log files and cookies

When you visit Europeana Professional, your requests and actions are automatically logged on our server. Log files contain information such as your IP address, the date and time you accessed the website, the pages you requested for viewing, etc. Log files do not contain any personal identifiable information about you.

Cookies are small amounts of information sent from a web server to your browser and stored on your computer's hard drive. They contain information about the Internet sites that you have visited. Europeana uses cookies to recognise you and your access privileges. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this (although you might not have access to the full functionality of the website, such as the language settings you might have chosen).

Europeana collects or logs cookies and information about its users and processes this information to produce usage statistics. By processing such information, we are trying to identify user profiles and usage habits to improve the content and services we offer according to users' needs. These aggregated data do not contain information from which individuals can be identified. They are used strictly for the following purposes:

  • to monitor and better administer traffic to the website
  • to assess and improve usability, services and content
  • to identify technical shortcomings and to troubleshoot

Registered users' data and data from other online forms

When you register, for example for the press list, we ask you to voluntarily supply some personal information about yourself. Through the use of any electronic form on our website (e.g. feedback form) you supply some minimal personal information (namely name and e-mail address). We may use this data to reply to you about the issue involved or to provide you with the information requested. We may keep this information on file if the information you have requested is updated and distributed regularly.

Data protection

Europeana respects your privacy and seeks to protect your personal data. We do not sell, trade or rent the information we get from you on this site to others. Europeana takes all necessary measures to protect the data from unauthorised access and use.

Sometimes we collaborate with public organisations, such as universities that conduct research on our behalf on usage patterns and behaviour, to help us improve the content and the services we offer. In these cases we do not disclose your personal information (e.g. names or addresses) to them.

The data are stored for as long as they are useful for administrative reasons. Non-personal data may be stored indefinitely as research material.

Please note: Under law, we may be required to disclose the information that we log to the appropriate legal authorities.

About this Privacy Policy

This site may contain links to other websites that are beyond our control. This privacy policy applies solely to the information you provide while visiting this site. Other websites which you link to may have privacy policies that are different from this Privacy Policy.

The current Privacy Policy is in accordance with the Dutch Personal Data Protection Act (Wet Bescherming Persoonsgegevens).

Any changes to Europeana's Privacy Policy will be published on this page.

Questions, complaints, and dispute resolution

By using our website you consent to the terms of the Privacy Policy described. However, you have the right to request not to be further contacted by us. If you wish to be informed about the personal data collected about you, or to have this data corrected or removed, or have any other question with regards to this statement, please contact us.

Date of creation of the Privacy Policy: 12 August 2011
Last amendment: 12 August 2011


Quick Links


Europeana Network Information Sheet 



Europeana Network Coordinator
+31 70 3140210

For press enquiries contact
++44 1937 546345